Refund Policy

Last Updated: July 2026

At Nexo, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or exchange under the following conditions.

Returns & Exchanges

• Return or exchange requests must be made within 3 days of receiving your order.
• Products must be unused, unwashed, unworn, and returned in their original packaging with all tags attached.
• • Returns are accepted only if the item is damaged, defective, or different from what was ordered.
  • Sale, clearance, and promotional items are not eligible for return or refund unless they arrive damaged or incorrect.

  Size Exchange

  • Size exchanges are available within 7 days, subject to stock availability.
  • Customers are responsible for exchange shipping charges unless the mistake was made by Nexo.

  • Refunds

    • Approved refunds will be processed after the returned product has been inspected.
    • Refunds are issued only for eligible returned items.
    • Shipping charges are non-refundable unless the error was made by Nexo.

    Order Cancellation

    • Orders may be cancelled before they are dispatched.
    • Orders cannot be cancelled once they have been shipped.

    Contact Us

    For return or exchange requests, contact us via:

  • WhatsApp: +92-3222169293

    Email: nexj112@gmail.com